Privacy Policy
Last updated: 27 October 2026. This policy describes how Jinan Xilemei Import and Export Co., Ltd. (operating FRIDERM Pro) handles business enquiry information.
What we collect
When you submit the enquiry form on this site, we ask for: your company or organization name, your role, your contact email, your destination country, the product(s) or project you're interested in, and optionally a phone number and free-text details. For private-label/OEM enquiries we may also ask for your customization requirements, target quantity range and desired timeline.
We do not ask for patient or health data. This form never requests medical records, patient photographs, treatment history, or any other personal health information, regardless of enquiry type.
How we use it
- To route your enquiry to the right internal team (ready-stock vs. private-label/OEM) and respond to it.
- To keep a record of business enquiries for our own follow-up — we do not sell or rent enquiry data to third parties.
- We do not use advertising cookies. If we enable website analytics (for example Google Analytics 4), it will be used only to understand aggregate site usage, will never receive the contents of your enquiry, and this policy will be updated before it is switched on.
How your enquiry is delivered
Enquiries submitted through the Contact form are transmitted over an encrypted connection to our sales team by email. We keep enquiry records only for business follow-up and do not use them for unrelated marketing.
Questions about your data
To ask about, correct or delete information you have sent us, submit a request through the enquiry form on the Contact page and select "Not sure yet" as the enquiry type.